Terms of Service
Last updated: October 2026 • Version 2.4
§1. Service Scope & Availability
Flomaila provides an autonomous customer automation platform including email delivery, SMS/MMS messaging, WhatsApp business API routing, AI grounding copilot, and workflow automations. Service level agreements are governed by your subscription tier.
§2. Acceptable Use & Anti-Spam Compliance
Users must strictly adhere to the CAN-SPAM Act, TCPA, and GDPR. All marketing communications must include valid physical business addresses and functional single-click unsubscribe links. Accounts exceeding a 0.05% spam complaint threshold are subject to automatic warm-up throttling or suspension.
§3. AI Autonomy & Grounding Safeguards
Flomaila features deterministic grounding gates. The workspace administrator is responsible for setting the autonomous confidence threshold and verifying grounded AI responses in the Attention Queue.
§4. Dedicated Resources & Billing Terms
Under §4.2, dedicated telecom numbers and dedicated IP pools allocated for customer warm-up are non-refundable after 30 days post-provisioning. In the event of carrier routing disruption, courtesy credit will be applied to the subsequent billing cycle.